What information do we collect?

Information collected voluntarily

We collect information that you voluntarily provide to us, such as when you register for an account or place an order with myalexawifihub.com. We may combine this information with other information that we have collected about you. We may use cookies, log files, web beacons, JavaScript, and other similar technology (“Cookies and Similar Technology”) to collect and store the information we collect.

• Account Registration

To register for myalexawifihub.com account, you must provide us with your personal information, including your name, email address, and password.

• Information Stored on a Device

With your consent, we may access metadata and other information associated with other files stored on your computer, tablet, mobile phone, or any other device (referred to collectively as a “Device”) which could be required for resolving technical issues.

Information collected automatically

When you access and use the website on a Device, we may automatically collect information about a Device, such as the IP address, and device identifier (“Device Information”). We may associate the information we collect from a Device with your account. In addition, we may associate a Device with your account. We may combine this information with other information that we have collected about you. We may use cookies, log files, web beacons, JavaScript, and other similar technology (“Cookies and Similar Technology”) to collect and store the information we collect. We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.

Information Usage

When you use our customer support services, we collect your personal information, payment data, and other information. You can ask for a copy or send to data collection that is held by us at any time by contacting us at email info@myalexawifihub.com

Also, at myalexawifihub.com, we do not store your credit card information or other sensitive data on our servers. For any transaction we use the services of a secure payment gateway to provide safe and secure payment procedures. Your credit card information is never transmitted via our website since the payment gateway is responsible for collecting, storing, and encrypting your data.

What do we use your information for?

We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:

• To personalize your experience (Your information helps us to better respond to your individual needs)
• To improve our website and your shopping experience (We continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (Your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions including executing your payments and delivering the purchased products or services requested.
• To administer a contest, special promotion, survey, activity or other website features.
• To send periodic emails (The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
• To send periodic SMS messages (The phone number you provide during customer registration and/or order processing, may occasionally be used to send you important marketing and promotional information related to products and services that may be of interest to you.)

How do we protect your information?

Customers are responsible for their own username and password safety and security on myalexawifihub.com. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites. That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into third party Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Our servers and website are security scanned and fully verified on a daily basis to protect you online.

Do we use cookies?

Yes. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you have allowed it via your settings). This enables the websites or service provider systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about website traffic and website interaction so that we can offer better website experiences and tools for you in the future. We may contract with third-party service providers to assist us in better understanding our website visitors. These service providers are however not permitted to use the information collected on our behalf except to help us directly conduct and improve our business. We use, for example, Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to help us better understand how users engage with our website. Google Analytics uses cookies in order to collect information on the usage of our website. This information is used to compile reports and create services to help us improve our website and the services associated with it. The reports disclose website trends without identifying individual visitors. The information generated by the Google cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on its servers. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. On some pages of our website, third parties that provide products through our website may set their own cookies in order to provide services, track the success of their products or customize products for you. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting Customer Service at info@myalexawifihub.com.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How long do we retain your information?

We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting or other applicable laws.

Third party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party websites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these websites.